Get check-in and check-out information for our Kensington Hotel here
Check-in is from 2.00pm
Check-out is at 11.00am
If you need to make a special arrangement for arriving or leaving our Kensington hotel outside these times, please let us know when you book. If you’re leaving London later in the day, we’ll be happy to keep your bags safe for you.
We see it as our job to help you have the best possible stay in London, inside and outside the hotel.
Our concierge desk in the front hall is open from 7.00am to 11.00pm daily. You can also get help from our reception desk 24 hours a day.
We’ll happily arrange tickets and transport for you and our expert concierge is the perfect person to ask if you want to know the best places to visit, or the hippest places to hang out whilst you’re in London as well as anything else you need.
- restaurant reservations
- theatre ticket bookings
- shopping and sightseeing recommendations
- sightseeing tours
- tickets to London’s attractions
- courier and chauffeur services
- airport transfers (including hybrid vehicles)
- return flight confirmation
- sports and entertainment tickets
To make things even easier, you can email our concierge at firstname.lastname@example.org with your questions so that we can have everything ready and waiting when you arrive.